Knowledgebase:
What happens if the user takes too long to respond to the agent's question?
Posted by May Lu on 08 October 2015 01:15 PM
You can set an idle timer during the chat flow. If a site visitor fails to respond after __ seconds, this will prompt the agent to check with the visitor (you can set the response). If the visitor still does not answer after __ seconds, the agent will end the chat.
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