3x ROI
Posted by James Brooke on 19 May 2016 12:54 PM

If a client does not get at least a 3x ROI and a client wants to utilize the guarantee, then what happens?

Setup fee is not refundable. If a client doesn't get 3x ROI, Freshlime will not charge them for the following months until they reach 3x.

The 3x ROI Guarantee amount is based on the monthly fee, set up fee, or both?  

On the monthly fee.

We can only guarantee ROI for business who have been around for at least 3 years, or have at least a few hundred customers.

Is the 3x ROI calculated over a 30 day period or other specific period of time?

For ongoing 30-days billing cycle. E.g. Setup starts on May 15th and ends on June 10th. On June 11th the ongoing service starts and the client gets billed. The client should achieve 3x ROI by July 11th (30 days) or he doesn't pay. Setup fee is billed when the client in on-boarded. Monthly service fees are collected just after initial setup fee is done (usually with-in a month).

But we highly recommend that you try to close a 6-12 /m agreement. FL will provide discount for 12/mo commitments
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